Frequently Asked Questions
How do appointments work?
We recommend reserving in advance to ensure availability, though we make every effort to accommodate last-minute requests and walk-ins. Kindly mention any medical condition, pregnancy or special request when booking so we can best prepare for your care.
Do I pay a deposit?
For new clients and those visiting on promotion, a 20% service charge based on the full retail value of the service applies at booking. This goes entirely to your practitioner. Additional gratuity is optional.
Do you offer a community care discount?
Chi is proud to honor active military and veterans, police, fire, teachers, nurses and EMS with 20% off of full price services, all the time.
When should I arrive?
Please plan your route to arrive early to check in, enjoy tea or water and use the restroom before your session. Late arrival may shorten your service time out of respect for the next guest, though the full service amount will still apply.
How long is a treatment hour?
Chi reserves a full 60/90/120 minutes of treatment room time with your practitioner, according to the service you select.
What should I wear for a massage?
Massage is typically performed with the client fully undressed, though you’ll be comfortably draped at all times. Only the area being treated is uncovered. You are welcome to keep undergarments on, but this may limit access to certain muscle groups.
Can I ask for changes during my treatment?
Your comfort matters. Please request more or less pressure, quieter music, a blanket or a change in table warmth at any time.
What is the cancellation deadline?
Appointments may be rescheduled or canceled through 5:00 PM the evening prior without penalty. Late cancellations and no-shows affect other guests, your practitioner and the spa, and are subject to a fee of 20% based on the full retail value of the services scheduled.
How does tipping work?
Gratuity is based on the full, undiscounted value of your service. 20% is customary and required on new client and promotional reservations. This is given in full to your practitioner.
Where should I park?
Complimentary parking is available in Chi’s on-site lot, with two neighboring paid lots within a short walk. Visit our Contact page for maps and directions.
Do you offer refreshments?
Complimentary tea, remineralized reverse osmosis water and mints are available during your visit, with a bottled water gift upon departure.
Can minors receive services?
Absolutely! There are many scenarios—athletes, physical ailments, or simply a spa day—where minors may benefit from professional therapeutic treatments. Minor guests are welcome with a parent or legal guardian present.
Can you help me choose a practitioner?
It’s our pleasure. Tell us what you are seeking, your preferences and what would help you feel comfortable. We will help guide you toward a practitioner or modality that fits.
Do you offer promotional pricing?
Yes. Please ensure your profile communication preferences have “News & Promo” selected to receive exclusive client offers. We also work with select wellness partners such as ClassPass and SpaFinder, and we continue to honor eligible legacy Chi printed offers. Terms may vary by offer, so please mention yours when requesting your appointment and our reception team will be happy to help.